Cancellations

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We understand that life can be unpredictable. Thank you for respecting our safety policy and honoring our strict 12 hour cancellation policy for all bookings. Please note that all cancellations or changes received via email are not valid. All cancellations or changes must be managed online via your 'Team Up' account at least 12 hours prior to your booking to avoid forfeiting your credit. If you are having trouble cancelling your appointment you can call us on 56364902 between 9am and 9pm Monday-Thursday and 9am-5pm Friday.

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• Early cancellations: Cancellations or changes made before 12 hours of the class time are considered early cancellations and are eligible for a full credit.

• Late cancellations: Cancellations or changes made within 12 hours of the class time are considered late cancellations and are not eligible for a credit or refund.

• No-shows & late arrivals: In the case of a no-show or lateness to an In-Person or Virtual appointment, your instructor will wait 15 minutes for your arrival. All no-shows and late arrivals of over 15 minutes will be considered late cancellations and are not eligible for a credit or refund. 

• Should you become unwell within the 12 hour cancellation period, you will need to contact us via phone at reception on 56364902. A voice message will suffice if reception is closed.

• If a customer purchases a pack or session but then changes their mind, finds it cheaper elsewhere, decides they don't like it or don't need it, they are not eligible for a refund. You will be credited the amount on your account to be used at a later date.